T-Mobile subscriber discovers suspicious data requests in T-Life app
T-Mobile requests personal information from T-Life users and customers every five seconds. | Image credit: Reddit subscriber RandomNameNotFound
In addition to the possibility of obtaining information from its customers, T-Mobile The subscriber also points out that the constant requests for information in the background could be draining the phone’s battery. Now, we should point out that the reason the requests for information are sent every five seconds is probably because the customer has objected to a request to share their data and therefore the app is constantly asking for the information to be sent.
There could be a logical explanation that has nothing to do with the theft of a subscriber’s personal data
Another T-Mobile Subscriber says: “If you agreed to the new terms after the last update, congratulations, your location is now being tracked to sell your information to advertisers.” That’s one possibility. Another T-Mobile Subscriber had a more benign reason why the T-Life app could make these information requests. “The T-Mobile Previously, the Tuesday app would send back information about your cellular connection for diagnostic and troubleshooting purposes… It looks like this one is likely doing the same thing.”
- Location information
- Signal strength of the device
- System crashes
- Records of abandoned calls
- Battery performance
- Application and network usage data
T-Mobile indicates that no personal data may be collected such as:
- No content of text messages
- No content of emails or voice messages
- No content from customers’ internet activities
- No content from online searches
- Identify apps that consume too much memory or processing power and may drain your battery.
- Detect when your device has been using a weak network signal.
- Bring back peak performance to your device.
If you want to allow or block T-Mobile from collecting measurement data from your phone, go to T-Mobile App from your Android device. On Apple devices the T-Mobile The app is not used for diagnostics.
Choose More > App settings > diagnosis.
Select or clear the Agree check box, and then select Next.
Select “Accept” or “Decline” for issue support.
Select “Accept” or “Decline” for personalized offers.
We can understand that T-Mobile Being asked to send your personal information to the carrier every five seconds can be unsettling, but there seems to be a legitimate explanation. As we have already mentioned, refusing to share data will result in requests from T-Mobile to resend the data every five seconds. And the information passed on could easily be used for diagnostic purposes.
We asked T-Mobile to clarify this for us and as soon as we receive an answer we will add it to this article.
