The lottery results are in and you’re dying to know if your ticket won – only to find that your iPhone 15 Pro won’t scan the ticket. The excitement of quickly checking your numbers on your phone is suddenly marred by technical issues.
Instead of driving to the store and waiting in line just to pay in person, try these troubleshooting steps. Let’s explore why this error might be occurring and what you can do about it.
Why doesn’t the lottery app work on my iPhone?
According to online reports, users have been having trouble using the official California Lottery app to scan their lottery tickets. It seems that this issue has been around since the iPhone 14 Pro Max and is annoying many lottery players. According to the posts found online, the problem seems to be with the CA Lottery app. Since the release notes on the Apple App Store page do not mention which specific bugs are being fixed, it can be difficult to determine if the app is working properly.
Let’s look at some solutions. Keep in mind that while the problem seems to be specific to the California Lottery app, these solutions may work with other lottery apps as well.
1. Use pinch-to-zoom
Just like you can use two fingers to zoom with your camera, you can try pinch-to-zoom to get a better picture of the barcode on the lottery ticket. I would warn you, though, that this solution doesn’t seem to work for everyone, with iPhone 14 Pro users seeming to have the most bad luck. Regardless, it’s a pretty simple fix that won’t affect your device, so it’s worth a try.
All you need to do is use your index and middle fingers to adjust the zoom level of your camera while attempting to scan the ticket. This doesn’t work for everyone, but give it a try to see if it works for you.
2. Turn off Pro RAW and resolution control
Time required: 2 minutes
One of the most popular answers on the Apple Support forums suggests disabling Pro RAW & Resolution Control in your iPhone 15’s camera settings. Follow these steps:
- Navigate to Settings.
- Knock camera.
- Choose formats.
- Make sure that Pro Raw and Resolution Control is deactivated.
Remember to turn the settings back on if necessary. You can also check the official Apple App Store to see if there is an update for the app you want to use. And while betting on the lottery can be fun, remember that there are resources available if you or someone you know has a gambling addiction.
