TEL AVIV, Israel and Wilmington, Delaware, August 21, 2024 (GLOBE NEWSWIRE) – Charge flowthe groundbreaking chargeback platform specifically tailored for online businesses, today announced the release of Chargeflow Insights. Now available for free, Chargeflow Insights integrates critical elements so businesses can dive deep into their data and gain actionable insights that also include fraud detection and chargeback management at scale to help businesses increase revenue lost to fraud and chargebacks.
Current payment stack configurations share a common trait: they are fragmented and inefficient. As a result, e-commerce merchants are forced to work with disparate solutions and consolidate data from multiple sources. This ultimately leads to increasing operational complexity, errors, and lost revenue – the total cost of chargebacks for U.S. merchants reached $243 billion in 2023. Chargeflow Insights addresses these pain points with a unified chargeback analytics solution that consolidates all relevant data and optimizes the entire chargeback lifecycle.
Chargeflow Insights provides a comprehensive and holistic view of post-transaction activity based on AI data recommendations and seamlessly consolidates data to provide actionable intelligence, enabling merchants to improve performance by optimizing their payment strategies, reducing operational complexity and improving their cash flow forecasts.
Examples of information provided by Chargeflow Insights include:
- Real-time analytics dashboards – Access comprehensive dashboards for detailed, real-time analytics and insights, including chargeback trends over time and chargeback dispute success rates.
- Insights into disputes – Detailed data on all active, ongoing and resolved disputes, such as dispute volume trends, win rate trends and resolution times.
- Fraud detection – Identify where fraud is coming from and which geographic areas or segments contribute to a company’s fraud KPIs.
- Processor and card schema data – Detailed information on individual card schemes and payment processors, such as chargeback rates by processor and card scheme risk metrics.
- AI-driven recommendations – Get actionable, AI-powered insights tailored to the nature of your business to ensure optimal actions and outcomes, such as suggestions for adjusting fraud prevention strategies and adapting company policies to the situation.
- Performance monitoring– Be notified and respond quickly when certain performance benchmarks are met or missed, such as a sudden increase in the dispute resolution rate or a decrease in the approval rate.
“Many businesses rely on multiple systems and spend countless hours collecting data to detect and stop fraud and chargebacks that eat up valuable revenue. That’s not a sustainable model,” said Ariel Chen, co-founder and CEO of Chargeflow. “With Chargeflow Insights, the industry’s only free chargeback offering, we’re eliminating this siloed approach by bringing together fraud detection and chargeback management into a single view. Now merchants can quickly gain the actionable insights they need to protect their business’ bottom line.”
Chargeflow Insights provides merchants with a centralized view, intuitive navigation, and easy-to-understand reports that are accessible to users of all technical skill levels. With these insights, teams can:
- Reduce inefficiencies: Chargeflow Insights helps merchants better understand chargeback data and reduce inefficiencies in their chargeback processes.
- Keep track of all activities: Chargeflow’s AI-powered analytics and recommendations ensure merchants don’t miss anything in their chargeback processes.
- Reduce risk: By analyzing their post-transaction data, the free solution helps merchants identify and reduce risks.
- Gain advanced insights: Make it easy for merchants to identify and resolve the root causes of chargebacks. Prevent future chargebacks by understanding past trends.
Chargeflow Insights is always free for everyone. Our mission is to democratize chargebacks and provide easy access to any business of any size or type. Sign up directly on the website and you can be up and running in just seconds. Click here to get started.
About ChargeFlow
Chargeflow is the world’s first fully automated chargeback management solution, built by e-commerce entrepreneurs for e-commerce merchants. Chargeflow uses technology and generative AI, as well as human expertise, to recover lost revenue and take the hassle out of chargebacks for online merchants. Chargeflow has an industry-leading success rate and guarantees a return on investment, so any business interested in using their service gets a risk-free start. For more information, visit https://www.chargeflow.io/.
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/012a1262-1072-481c-968e-563ba49783da
