DAYBREAK — The KSL investigators planned to meet Todd Taylor at his home in Daybreak. When KSL entered his address into Google Maps, the app led the team to a field just over 1,000 feet from Taylor’s home.
“It’s a little frustrating,” Taylor said of a mapping error that has plagued him and his neighbors for several months.
A television station was not his first calling.
“I’ve contacted Google six times and they still haven’t fixed my address,” he said. “They reply and say my address has been fixed and then they put it back to what it was.”
Taylor shows Gephardt his card problem. (KSL TV)
The error resulted in lost guests, food deliveries and packages, among other missed opportunities.
“We’ve also had repair people come or try to come, but then they call and say, ‘We can’t find your house!'” Taylor said.
Unable to fix the problem himself, he dug deeper and found more stories the KSL Investigators had aired about bugs in mapping apps, so he decided it was time to bring in Gephardt.
“I just hope it gets fixed,” Taylor said.
Get Gephardt: Map app confusion sends visitors and deliveries to wrong homes in Vineyard and Orem
The Google Maps app lists Taylor’s house about 300 feet southeast of his actual location in Daybreak, so why doesn’t Google fix the problem and claim it’s fixed when it’s not?
A graphic showing where Google takes people instead. (KSL TV)
KSL contacted Google through its PR team. A spokesperson promised to look into the matter and also had good news for Taylor and his neighbors: Google Maps now shows the address in the correct location.
He said he was glad the case was resolved, but did not believe it was necessary to contact KSL investigators.
“It just seems like Google could put a little more effort into a problem that keeps getting reported,” he said.
If you’re having problems with mapping in your neighborhood, you can submit corrections to incorrect map information here. If your map is missing information, you can click here to correct it.
