Nationwide, a major UK banking and financial institution, is currently experiencing widespread downtime of its online banking platforms and mobile app, leaving thousands of account holders in the lurch.
The disruptions led to numerous complaints from customers, especially about problems with mobile banking, checking account balances and making money transfers.
DownDetector, a service outage tracker, currently shows more than 2,000 reported complaints related to service outages at Nationwide. Frustrated customers have been quick to make their complaints public and vent their frustration on various social media platforms.
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One desperate account holder noted: “Current accounts won’t load in the app. I can’t make a payment on the website – when you click on ‘transfer’ an error page loads.”
Another customer complained: “What’s going on? @AskNationwide would love to get my money but you can’t even fund my account!”
In addition, one account holder complained: “The app is down again and I can’t access my account! Don’t expect a response since you didn’t take care of it last time either!”
To resolve the issue, Nationwide issued a statement on its official Twitter account: “We’re sorry, some account information may not be showing online at this time. We’re working to get things back to normal as quickly as possible.”
This latest outage further reinforces already fragile confidence in Nationwide, which suffered another outage in March that caused complications for customers attempting to transfer money between accounts.
