On NJ Transit’s metrics, according to Phil Murphy
In his budget speech on Tuesday, Governor Phil Murphy talks about NJ Transit’s metrics – reliability, punctuality, customer satisfaction, safety.
NJ Transit riders’ wallets can recover on Monday when a “fare break” begins.
From August 26 through September 2, all fares on all NJ Transit transportation will be waived.
The free week follows a 15% fare increase in July, the first in nine years. Annual increases of 3% are planned for the future. Passengers who use expiring discount programs can expect even greater increases.
“The fare increases are a gesture of sincere appreciation for the continued loyalty and support of our customers, especially during a time when service has not consistently met their or our expectations,” said Governor Phil Murphy. “We recognize the impact these service issues have had over the past few months and remain committed to improving the travel experience for our customers.”
How NJ Transit’s “fare waiver” works
Customers will not need to purchase or present tickets to travel during this time. Tickets will again be required for travel from September 3.
Monthly passholders who have already purchased an August pass valid through the end of the month will automatically receive a 25% discount on their September monthly pass purchase through the NJ TRANSIT mobile app, at ticket machines or at the ticket counter.
A summer full of problems at NJ Transit
NJ Transit experienced numerous service disruptions that caused customer concern, including problems with Amtrak’s overhead wires, stranded trains, and a brush fire.
NJ Transit reported an on-time performance rate of 69% in June, well below its usual 80%. The disruptions were largely blamed on problems with Amtrak’s infrastructure, which accounts for two-thirds of the delays. But Murphy stressed that NJ Transit is addressing these challenges with daily meetings and working groups, and Amtrak is also receiving a $300 million federal grant to repair overhead wires.
Short-term solutions include increased inspections of equipment on platforms by NJ Transit personnel and inspection and repair of overhead wires, track signaling systems and substations along the Northeast Corridor by Amtrak.
The River Line light rail service has failed to meet performance standards in recent weeks, and NJ Transit deployed buses this week to improve service. The agency is also requiring its contract operator to repair and upgrade the light rail vehicles to restore reliable weekday service as quickly as possible.
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