OnePlus 10 Pro and 9 Pro users in India are reporting bricking issues resulting in faulty motherboards, with service centers charging up to Rs 42,000 for repairs, which has led to significant frustration and a rise in customer complaints.
Article: OnePlus phones are very popular among Android flagship models in markets like India. The company unveiled the OnePlus 12 series earlier this year and recently launched the OnePlus Nord 4 series. Known for their impressive value for money, OnePlus devices have been criticized in the past for hardware reliability issues such as the Green Line issue, which the company fixed with support measures. Now, a new hardware bug issue has surfaced.
Owners of older flagship models like the OnePlus 10 Pro and OnePlus 9 Pro are reporting that their devices suddenly stopped working, rendering them unusable. This issue has been ongoing for several days and is causing significant frustration among users. The problem has resulted in faulty motherboards, phones that stop responding, black screens, and devices losing all power – essentially rendering these high-end smartphones useless objects. Users have experienced lag, overheating, and eventual shutdowns. In some cases, the phones froze and became unresponsive despite software update attempts, preventing them from charging or performing a cold boot.
When users brought their broken phones to OnePlus service centers, they faced repair costs of up to Rs 42,000. This amount often exceeds the current market value of the affected devices, adding to their frustration. One user reported that the repair cost quoted was actually higher than the original price they paid for the phone.
This is not the first time OnePlus has encountered such issues. Users of the OnePlus 7 and OnePlus 6 previously reported similar problems with faulty motherboards. The high cost of repairs has been a persistent problem, and with the OnePlus 10 Pro and OnePlus 9 Pro now experiencing the same issues, customer dissatisfaction is growing.
Many affected users are demanding replacements or free repairs for their broken devices, urging OnePlus to respond quickly to these issues. Despite the growing number of complaints, the company has not yet released an official statement on the issue. As more users report similar issues, attention is turning to OnePlus to see how they handle these concerns and whether they provide a fair solution to their loyal customers.
