OnePlus has once again found itself in a pickle after several users of former flagship devices complained about faulty motherboards. As mentioned in a post by OnePlus Club, several users of the OnePlus 9 and OnePlus 10 series reported issues with faulty motherboards, claiming that the company failed to provide them with support. Some OnePlus users who experienced this issue shared their story on social media posts and the OnePlus community forum. The reason behind the issue is not yet known, but it is worth noting that the user complaints shared in the X post are from the past two months.
Read also: “Career pressure is real”: Indian father creates LinkedIn profile for 2-year-old son
₹42000 to repair OnePlus 10 Pro 5G which now costs ₹38,700
One of the users announced in the forum that the OnePlus service center about ₹42000 to repair the OnePlus 10 Pro 5G with a defective motherboard. For comparison, the OnePlus 10 Pro 5G with 8 GB RAM and 128 GB storage is currently available at ₹44,499 on Flipkart. According to the user, “downloaded the update suggested by my phone, then opened Hotstar and received OTP to login. My phone started beeping continuously and froze. When I tried to restart it, it was dead.” After receiving harsh reactions on social media, OnePlus has now issued a statement regarding the issue.
Not sure which
Buy a cell phone?
Read also: “Never work for an Indian manager”: European-based Microsoft employee “warns” in Reddit post
OnePlus’ opinion on the defective motherboard problem
Here’s what OnePlus has to say about the faulty motherboard issue: “We regret to hear of some recent cases where users are experiencing certain issues with the device’s motherboard on their OnePlus 9 and 10 Pro. Our customers’ user experience is very important to us. While we are still investigating the cause, we want to assure you that we are committed to resolving the issue for affected users as quickly as possible. We understand that motherboard repairs can be costly, but we are working hard to make them more affordable. We request that any customers affected by a similar issue contact Customer Service so we can help resolve the situation as quickly as possible.”
And one more thing! We are now on WhatsApp channels! Follow us there so you don’t miss any news from the world of technology. To follow the HT Tech channel on WhatsApp, click here to join now!
